Conflict Management Styles of Employees and Student Leaders of Philippine Normal University North Luzon

The study describes the Conflict Management Styles (CMS) of faculty, staff and student leaders and relationship of their respective CMS with demographic profiles and consequently develops a training program in Conflict Management. The participants were 26 faculty, 14 staff and 107 student leaders. Survey, interview and Focus Group Discussion (FGD) were used in data gathering. The instrument used is the Thomas-Killman CMS Inventory. Using I-CVI for content validation and Cronbach’s Alpha or Coefficient, the instrument on Conflict Management Styles yielded a CVI of .91 and the Cronbach Alpha .95 shows that the reliability of the instrument is very high The obtained data were analyzed by means of the descriptive statistics, specifically, the measure of central tendency such as mean (X), frequency distribution (N), and percentage (%) to determine: (a) conflict management styles of administrators, faculty, staff and students as perceived by themselves; the Z-test for independent sample means to determine the ratio of proportion of difference between the conflict management styles as perceived by the respondents; and the Chi square to determine any relationship between conflict management styles and demographic profiles of respondents.
Results of the study revealed: 1. the dominant conflict management style for the faculty is avoiding; for the staff is compromising, and for the student leaders is accommodating. 2. The faculty with administrative positions, some staff and some student leaders use combinations of the different conflict management styles in handling different conflicts. 3. The demographic profiles of the faculty, staff and student leaders do not influence the conflict management styles of the social groups respectively. 4. A possible training program has been developed from the results of the study. It is recommended that the developed training program be proposed for implementation with an end to propel PNUNL to develop an institutional conflict management system.